Privacy Policy

1. Introduction

At Al Mashaher Medical Centre, we are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Details (Name, Contact Number, Email Address, Date of Birth, Emirates ID)
Medical Information (Symptoms, Medical History, Lab Reports)
Appointment Details (Date, Time, Doctor’s Name)
Insurance Information (If applicable)
Technical Data (IP address, browser type, cookies for website analytics)

3. How We Use Your Information

We use your data to:

Schedule and manage appointments
Provide medical consultations and follow-ups
Improve our services and website performance
Process insurance claims
Comply with legal or regulatory requirements

4. Data Protection

We use administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure. Your medical information is handled with the utmost confidentiality in accordance with UAE healthcare laws.

5. Sharing Information

We do not sell or rent your information. Your data may only be shared with:

Licensed doctors and healthcare staff involved in your care
Insurance providers for claim processing
Third-party service providers (e.g., website hosting) under strict confidentiality agreements
Regulatory authorities as required by law

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Withdraw consent (where applicable)
Request deletion of your records (subject to legal limitations)

7. Cookies

Our website may use cookies for analytics and improving user experience. You can disable cookies through your browser settings.

8. Changes to the Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website with the effective date.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Email: Contact@Mashaher.com

Phone: +971 4 263 3309

Mobile: +971 55 844 6272